Centralised data management
Use the app to collect all necessary data for your field activities.
Create and edit all your data effortlessly: customers, technicians, services, materials, vehicles, priorities, business trips, VAT rates, units of measure, currency and your general supply terms.
Keep everything at your fingertips for a centralised and complete management of the entire workflow of your technical and assistance activities!
Maintenance management
Manage all your maintenance tasks using just one app!
Through the use of ASSIST24, you can manage every single step of your operations, efficiently and accurately.
Via specific functions, you will be able to enter service calls and work orders and assign them to yourself, your coworkers or create teams of technicians, and also to close your field operations by specifying the services you provided, the materials you used, the business trips made and much more information.
In addition, you will have the possibility to collect the customer's authorisation signature directly from your device.
At the end of this procedure you will receive an automatic confirmation email, that can also be sent to your customer, with the PDF report of the performed job attached.
Teamwork
Easily create your team with a QR code!
Scanning a personalised QR Code will allow you to associate your company with the profiles of your technicians.
In this way you will be able to create a shared work environment with real-time updating of activities. Each technician can be informed of the service calls performed and still to be performed, consult and update customer, service, material and vehicle data.
Contact information can also be specified for each technician's profile, in order to speed up actions such as phone calls and email sending between coworkers.
Finally, it is possible to enter one’s signature which will automatically appear in the report after the closure of your visit.
Asset management
Encode your customers' assets for even more comprehensive management of your servicing!
For each customer, you have the option of registering the entire installed machine plant and organising the equipments through a practical, customisable multi-level plant structure. You decide how many levels to create!
In addition, linked to the service call, the equipment will be shown on the service report sent to the customer and reported in the service history.
Attachment management
Add and view attachments without space limitations!
With ASSIST24 you can add as many attachments as you need without worrying about the size and number of files and the space they take up. There is an area in the customer database where you can upload images taken directly from your camera or files already on your device.
Within the service call, on the other hand, you can insert images and files at any stage: during the opening of the call, during planning and when compiling the report. The gallery can be consulted at any time in the history section, even at a later date.
History function
See all completed jobs in the History section!
Through the History function, each operator will be able to consult all the tasks carried out - regardless of the technician who carried them out!
Field service operations can be filtered by date and follow a variety of sorting methods, all configurable by the user.
All the information related to the technical assistance can be consulted in the detail page. It is also possible to proceed to a reprint of the report - that will be sent via email to the requesting technician.
Business trips
Record and manage the displacements of your field team.
With ASSIST24, it is possible to comprehensively manage work-related trips through multiple types of configuration:
• Call-out fee: allows you to indicate a flat rate for the service call;
• Cost per mile: business trip costs will be calculated in relation to the miles traveled and on the basis of the indicated mileage cost;
• Travel areas: it is possible to encode a range of travel areas, each with a corresponding cost.
The system allows different trip costs to be entered even within the same service call.
Price control
Decide on prices for services, materials and business trips.
Thanks to the detailed data entered, it will be possible to specify the price of each individual service, material and business trip.
This will allow to price accurately each component of each service activity, facilitating your reporting procedures.
You will have the possibility to choose whether or not to show the prices in the work report you send to your customer!
Automatic reports
Each job performed has its own report!
ASSIST24 automatically generates the service report which will be sent via email to the technician who carried out the job and to the customer (if you want to!).
Inside the report, all the information related to the work performed can be found: data of the sell-to customer and the bill-to customer (if they are different), services executed, materials used, business trips made, signatures of the technician and the customer - that can be collected through the mobile device.
Detailed accounting
Monitor the results of your business with automatic billing reports.
ASSIST24 has a useful function that allows you to extract at any time the report of the activities carried out in order to speed up the billing process.
After choosing the reference period, the system will allow the export of all closed service calls, with the details of each of their components, if properly valorised within the appropriate database.
You will then have data on the total amounts of each operation, along with a careful division of materials, services and business trips.
Data import/export
Import and export data necessary for your business to speed up your maintenance work.
Thanks to the import and export functions, you can easily manage your data via ASSIST24 and simplify invoicing.
With the import function you can upload customer and material details in bulk using a simple spreadsheet, the template for which can be downloaded within the app itself.
By means of the export function you will not only be able to download all the data that can be then updated and reloaded, but also to download the list of all the service operations filtered by period and valorised in such a way as to facilitate and speed up invoicing procedures.
Responsive
Use it easily on your smartphone or tablet!
Designed and created to be used on a variety of devices with different operating systems and screen sizes, the ASSIST24 app is available on Android and iOS stores. Its responsive design allows you to use it from all mobile devices, be they smartphones or tablets.
Multiple languages
The first app for technical assistance and maintenance available worldwide!
ASSIST24 is a worldwide distributed multilingual APP, available on both iOS and Android platforms, developed with the aim of helping companies all around the world better organise field service management.
It is currently available in Italian, English, Spanish, French, German and Portuguese, but new options will be offered shortly.
Free trial
Try it for free for 20 days and find the right subscription for your business!
The ASSIST24 app has a 20-day free trial period, during which you will be able to check whether this tool is suitable for your company's operations... and we are certain that it will be right for you!
You will have all the functionalities at your disposal without any limitations to best assess the completeness and usability of this app.
After the trial period, you will be able to decide between different types of subscriptions: 1 month, 6 months and 12 months. Click here to find out more about prices and download the app!
PLEASE NOTE: the trial period is calculated at company level, taking the first registration made by the work team as reference. Accordingly, operators who will be connected to the company account at a later date will take advantage of the company's remaining trial period.